We ship to any mainland UK address which can be reached by ParcelForce or Royal Mail. We do not ship outside the UK.
Orders of our standard 500ml bottles, or orders comprising multiple items, are dispatched via ParcelForce at a standard rate of £7.50 (inc VAT). Orders of smaller items, such as our 100ml miniature bottles, are dispatched via Royal Mail Signed For™ 2nd Class. We will always dispatch using the most cost effective method to avoid charging additional postage.
The signature of a responsible adult is required on delivery for all orders. Orders will not be shipped until payment has been received. Please allow 2-3 working days to receive your order.
Wirral Area: you can order online and we will deliver your order free of charge. Click on ‘Calculate Shipping’ and enter your postcode to select free local delivery. We will let you know when your order is on the way: you will need to make sure a responsible adult is available to receive the delivery (we will ask for ID as proof of age).
You may return any unopened items within 14 days of delivery for a refund. If you are returning an item which is defective, damaged, or incorrect, you may do so within 30 days of receiving it.
To be eligible for a return, your item must be unused and in the same condition that you received it. You must return items in the original packaging.
You are responsible for return shipping charges that are not related to a defective, damaged or incorrect product. You should obtain proof of postage when returning any items to us. We cannot accept returns via click ‘n collect: you must post your order to us using the address provided.
To return an item, contact us at firstname.lastname@example.org with your order reference number, description of the item, and any information that will help us to understand why you wish to return it. If you wish to return an item because it has been damaged in transit, please provide us with pictures if possible. We will provide you with return instructions.
If we accept your return, a refund will be processed within 14 days of the date on which we receive any returned items.